Housing Disrepair Claims
If you live in a Council or Housing Association home that's in need of repair and your landlord is ignoring you then we can help!
We've helped clients all across England and Wales get the help they need. We will action against your landlord to enforce them to make the much needed repairs to your home. You deserve to live in a stress free home. We can even you get you some financial compensation to help with the inconvenience.
To qualify for our no win, no fee agreement one of the criteria is that the repairs will need to cost £1,000 or more.
Unfortunately, we will not be able to help with that leaking tap, but should you be experiencing issues with damp and mould, leaks, a damaged roof, or other structural problems, we may be able to help.
At Claim First, we help tenants hold landlords accountable by helping you understand your rights and navigating the legal process. We deal with landlords all across the UK, and with our experienced legal experts we get results and quickly.
All we need is details of the disrepair with some supporting photos and we will get your case set up.
No Win. No Fee. No Stress. Just Results.
Here’s how Claim First can help.
Tell about your home
Fill out a simple form with basic details about the problems in your home. It only takes a few minutes.
We Handle the Legal Work
Our legal specialists investigate your claim, contact your landlord, and manage everything from paperwork to negotiations.
Repairs begin
If your claim is successful, you will receive any compensation awarded, and your landlord will be required to complete the agreed repairs.
Success Stories
Got £7,200 for My Mouldy Flat
Claim First handled everything. I didn’t fill a single form or speak to my landlord.
- Sarah W.
My Car Finance Refund Was a Lifesaver
They found hidden fees and won me £3,400. It only took a few weeks.
- Emily R.
They Recovered My Lost Crypto Fast
I thought my money was gone forever. They got back £12,000 without any hassle.
- James T.
Don’t Live with Unsafe Conditions Any Longer
Our team is ready to support your claim. It’s completely free to check your eligibility.
Frequently Asked Questions
Got questions about housing disrepair claims? We've got straightforward answers to help you get started.
What is housing disrepair?
Housing disrepair refers to serious problems in your council or housing association rented home that your landlord hasn’t fixed. These can include things like damp, leaks, broken heating, unsafe electrics, or structural issues — anything that makes your home unsafe or unfit to live in.
Who can make a housing disrepair claim?
If you rent from a council or housing association (not a private landlord) and have reported repairs that still haven’t been done, you may be eligible to claim. You must have reported the disrepair for the first time over three months ago, and the issues must be causing at least £1,000 worth of damage.
How much compensation could I get?
Compensation varies case by case. It depends on the severity of the disrepair, how long it’s been going on, and how it has affected your health or living conditions. We will give you accurate advice on your compensation when all evidence has been reviewed.
How long does the process take?
Most cases take between 6 and 18 months, depending on your landlord’s response to your claim. However, repairs are often completed before the case comes to a final conclusion, so you could get your repairs done sooner. Rest assured that we will pressure your landlord to complete repairs and pay you any compensation as soon as possible.
Do I need to pay anything upfront?
No. We work on a no win, no fee basis. That means you don’t pay anything unless your claim is successful where there will be a deduction from your compensation known as a “success fee”.
Will this affect my tenancy or rent?
Absolutely not. Your landlord cannot evict you or raise your rent just because you made a claim. You are protected under UK law. We only take on genuine cases that are legally valid and properly supported.
What do I need to start my claim?
Just a few things:
A short description of the issues
Some photos or videos of the disrepair
Your landlord’s name or housing provider (if known)
We’ll take care of everything else.
What issues can you help me with?
Here are common examples:
Damp, mould, or leaks
Broken heating or hot water
Unsafe wiring or electrics
Cracked walls or ceilings
Roof or gutter damage
Faulty doors and windows
Infestations (rats, mice, etc.)
If it’s damaging your health or comfort, it’s worth speaking to us.
Where do you offer this service?
We help tenants all across England and Wales. If you live in a council or housing association property and your landlord hasn’t acted, we can help.
Can I Be Evicted for Making a Housing Disrepair Claim?
No — you cannot be evicted just for making a legal claim.
No Win. No Fee. No Stress. Just Results.
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Why choose Claim First?
Claim First supports you and your claim end to end.
Do I have to pay anything to start a claim?
No. All claims are handled on a no win, no fee basis. This means there are no upfront costs, and if your claim isn’t successful, you won’t owe anything.
What types of claims do you help with?
We assist with a range of claims, please see our services page to explain the ins and outs of the claims we cover.
How long does a claim take?
Every claim is different, but most are resolved within a few months. We’ll keep you updated every step of the way and do everything we can to move things along smoothly.
What do I need to provide to make a claim?
Typically, we’ll need some basic information and a short explanation of what happened. Don’t worry — our team will guide you through everything and help gather any documents if needed.
Will making a claim affect my credit or finances?
No. Making a legal claim through Claim First does not affect your credit score or financial standing.
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Claim First is a trading style of MG Financial Limited. MG Financial Limited is registered in England, Company Registration Number 6547196. The registered office address for MG Financial Limited is 31d, Burscough Street, Ormskirk, England, L39 2EG. Telephone 0800 633 5896.
MG Financial Limited is a Claims Management Company. MG Financial Limited is authorised and regulated by the Financial Conduct Authority (FRN: 832131) You can make a claim yourself for free directly to your lender, and if rejected, you can take your claim to the Financial Ombudsman Service. MG Financial Limited is registered with the Information Commissioner’s Office under registration number Z1711964.
The check is free but if you decide to pursue a claim with our chosen law firm/partner they will charge a fee in in accordance with the Financial Conduct Authority and Solicitor Regulation Authority fee cap. We may receive a fee from our law firm partner if we refer your claim to them.