FAQ'S

Frequently Asked Questions

Find quick answers to common questions about claims, the process, and what you can expect.

Why choose Claim First?

Claim First is an integral part of Complex Law, an established law firm with expertise. Our job is to make is simple, fast and stress free.

Do I have to pay anything to start a claim?

No. All claims are handled on a no win, no fee basis. This means there are no upfront costs, and if your claim isn’t successful, you won’t owe anything.

What types of claims do you help with?

We assist with a range of claims, please see our services page to explain the ins and outs of the claims we cover.

How long does a claim take?

Every claim is different, but most are resolved within a few months. We’ll keep you updated every step of the way and do everything we can to move things along smoothly.

What do I need to provide to make a claim?

Typically, we’ll need some basic information and a short explanation of what happened. Don’t worry — our team will guide you through everything and help gather any documents if needed.

Will making a claim affect my credit or finances?

No. Making a legal claim through Claim First does not affect your credit score or financial standing.

No Win. No Fee. No Stress. Just Results.

Contact Info

Why choose Claim First?

Claim First supports you and your claim end to end.

Do I have to pay anything to start a claim?

No. All claims are handled on a no win, no fee basis. This means there are no upfront costs, and if your claim isn’t successful, you won’t owe anything.

What types of claims do you help with?

We assist with a range of claims, please see our services page to explain the ins and outs of the claims we cover.

How long does a claim take?

Every claim is different, but most are resolved within a few months. We’ll keep you updated every step of the way and do everything we can to move things along smoothly.

What do I need to provide to make a claim?

Typically, we’ll need some basic information and a short explanation of what happened. Don’t worry — our team will guide you through everything and help gather any documents if needed.

Will making a claim affect my credit or finances?

No. Making a legal claim through Claim First does not affect your credit score or financial standing.

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Claim First is a trading style of MG Financial Limited. MG Financial Limited is registered in England, Company Registration Number 6547196. The registered office address for MG Financial Limited is 31d, Burscough Street, Ormskirk, England, L39 2EG. Telephone 0800 633 5896.

MG Financial Limited is a Claims Management Company. MG Financial Limited is authorised and regulated by the Financial Conduct Authority (FRN: 832131) You can make a claim yourself for free directly to your lender, and if rejected, you can take your claim to the Financial Ombudsman Service. MG Financial Limited is registered with the Information Commissioner’s Office under registration number Z1711964.

The check is free but if you decide to pursue a claim with our chosen law firm/partner they will charge a fee in in accordance with the Financial Conduct Authority and Solicitor Regulation Authority fee cap. We may receive a fee from our law firm partner if we refer your claim to them.

You do not need to use a claims management company to make a complaint about motor finance. You can complain directly to your lender free of charge. If you are dissatisfied with the lender's response, you may be able to refer your complaint to the Financial Ombudsman Service free of charge.

No Win, No Fee. If your claim is successful, a fee of 15 - 30% plus VAT of the compensation recovered will be payable.