When a repair is reported more than once, and the same problem keeps returning, it usually means the issue was never properly fixed in the first place.

You might have a leak that gets patched but starts again. You might have mould cleaned off the wall, only for it to come back a few weeks later. You might keep losing heating or hot water, even though a contractor has already attended. It is frustrating, stressful, and disruptive. It can also affect your health, damage your belongings, and make parts of your home hard to use.

This is not a rare problem. In England, the English Housing Survey reported that around 1.3 million dwellings had damp problems in 2023 to 2024. The Housing Ombudsman’s Q2 2025-26 data also said responsive repairs and related activity were the most complained-about category, making up 55% of complaints received.

Why repeated repairs matter

A repeat repair issue is often a sign of a bigger underlying defect.

For example, staining on a ceiling might not just be cosmetic. It could point to an unresolved roof leak, defective pipework, or water penetration. Mould that returns after cleaning may suggest ongoing damp, poor ventilation, leaks, or structural problems. Cracks that reopen may point to movement, water damage, or a repair that only covered the surface.

In England, landlords are generally responsible for keeping the structure and exterior in repair, along with heating, hot water, sanitary fittings, drains, ventilation-related installations, and electrical wiring. Homes must also be fit for human habitation.

If you live in social housing, Awaab’s Law is also now in force. From 27 October 2025, social landlords must comply with fixed timescales for significant damp and mould hazards and all emergency hazards.

What you should do first

If the same issue keeps coming back, start treating it as an ongoing disrepair problem, not a one-off inconvenience.

Begin by gathering clear evidence. Take fresh photos and videos every time the problem returns. Try to show the same area over time, so it is obvious that the issue has not been resolved.

If there is mould, photograph the spread and the condition of walls, ceilings, windows, or soft furnishings. If there is a leak, record staining, bubbling paint, warped flooring, or water damage. If heating keeps failing, note the exact dates and how long you were left without it.

You should also keep copies of everything connected to the repair history.

This can include:

• Emails to your landlord

• Text messages or portal updates

• Job reference numbers

• Complaint reference numbers

• Appointment confirmations

• Notes of missed visits

• Contractor reports

• Receipts for damaged items

• Medical records if the issue affected your health

The aim is to show a pattern. You are not just saying there is a problem. You are showing that the problem was reported, attended, and still not properly fixed.

Keep a simple timeline

One of the most useful things you can do is create a timeline.

That does not need to be complicated. A notes app, spreadsheet, or document is enough. Just list the date you first reported the problem, when someone inspected it, what work was done, when the issue came back, and any complaints you made after that.

A timeline helps you show that this is not a fresh issue every time. It is the same unresolved issue repeating. That matters when you are asking your landlord to take the matter seriously, and it also matters if you later need to escalate the complaint.

Report the repeat problem in writing

Even if you have already spoken to your landlord by phone, report the issue again in writing.

Be direct. Say that the repair has failed or the issue has returned. Mention earlier appointments and explain how the problem is affecting your home. Ask for the root cause to be investigated, rather than another temporary patch-up job.

For example, instead of saying “the mould is back,” say that mould was reported, attended, and has returned again despite previous works. Instead of saying “the leak is still bad,” say the ceiling leak was previously repaired on a certain date but water staining and damp have returned.

That sort of wording makes it much harder for the issue to be dismissed as a minor new complaint.

Escalate if the delays continue

If you keep getting delays, repeat visits, or short-term fixes, make a formal complaint through your landlord’s complaints process.

That creates a stronger paper trail. It also shows that you are no longer just asking for a repair. You are complaining about repeated failure to resolve it properly.

If you are in council or housing association housing and the complaint is not dealt with properly, you may also be able to escalate matters through the Housing Ombudsman route, depending on the circumstances. The Homes (Fitness for Human Habitation) Act guidance also makes clear that tenants can take action where rented homes are not fit to live in.

Record how the problem is affecting you

Do not just record the repair itself. Record the impact too.

Repeated disrepair can lead to extra costs, inconvenience, and disruption. You may need to replace bedding, curtains, clothes, or small household items. You may spend more on electricity if you have to run portable heaters or dehumidifiers.

You may lose time at work waiting for appointments that do not solve anything. If you have children, older family members, or a health condition in the home, the impact can be even greater.

Keep that evidence too. Save receipts. Keep notes of unusable rooms. Record how often you had to wash mould away, dry out surfaces, move furniture, or rearrange your daily routine.

Where Claim First may be able to help

If repeated delays and failed repairs have left you dealing with serious ongoing disrepair, it may be worth looking at housing disrepair claims. Claim First says it helps council and housing association tenants across England and Wales, and its housing disrepair page says the issue generally needs to have been ongoing for at least 3 months.

Practical steps to take now

If the same issue keeps coming back, focus on these steps:

• Take fresh photos each time it returns

• Save every repair reference and message

• Ask for a full investigation, not another temporary fix

• Put your concerns in writing

• Make a formal complaint if delays continue

• Keep receipts and records of extra costs

• Record any health impact

• Keep a dated timeline from the first report onwards

FAQs

Can I complain if the landlord keeps sending someone out but the problem still comes back?

Yes. If the same issue returns after repairs, you can complain that the problem remains unresolved. A visit is not the same as a lasting repair. What matters is whether the defect was properly identified and fixed. If it was not, you should say so clearly in writing and refer to the earlier repair history.

Does it matter if the issue seemed small at the beginning?

Yes. Small repair issues often turn into bigger disrepair problems when they are left unresolved. A minor leak can lead to damp, mould, damaged plaster, and ruined belongings. A broken extractor fan can contribute to repeated condensation and mould. Reporting the issue early, and keeping evidence when it comes back, helps show how long it has been going on.

What if the repeated repair problem is affecting my health?

You should mention that straight away when reporting the issue. If damp, mould, cold, or poor conditions are affecting your breathing, skin, sleep, or general wellbeing, keep a record and seek medical advice where needed. Medical notes, prescriptions, and appointment records can help show the impact the disrepair is having on you or your household.

How long should I wait before taking the issue more seriously?

You should take it seriously as soon as the pattern becomes clear. If the same repair has failed more than once, or if the landlord keeps delaying without fixing the root cause, start building a timeline and escalating the issue. The longer the problem continues, the more important it becomes to keep everything documented.

Final thoughts

When the same repair keeps failing, you do not have to keep accepting temporary fixes and repeated delays.

If the problem is still there, it still needs dealing with properly. And if it has been going on for months, with the same issue returning again and again, it may be time to take the next step.

If you are dealing with repeated repair delays in a council or housing association home, contact Claim First and find out whether you could be eligible to make a housing disrepair claim.